Privacy Policy

Welcome to Dewey's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cafe-deweys.click, place an order, or interact with us in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services immediately.

This Privacy Policy applies to all information collected through our website (cafe-deweys.click), and any related services, sales, marketing, or events. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. About Us

Dewey's Pizza is a food service business operating in the United States. We are dedicated to providing our customers with delicious food and an exceptional dining experience, whether in-store, through pickup, or delivery. For the purposes of this Privacy Policy, "we," "us," and "our" refer to Dewey's Pizza.

2. Information We Collect

We collect information about you in a variety of ways to deliver our services effectively and improve your experience. The categories of information we collect are described below.

2.1 Personal Information You Provide to Us

When you interact with our website or place an order, you may voluntarily provide us with personally identifiable information, including but not limited to:

• Full Name: Used to identify you and personalize your experience.
• Email Address: Used for order confirmations, receipts, marketing communications, and customer support.
• Phone Number: Used for delivery coordination and customer service follow-up.
• Delivery Address: Used to facilitate delivery orders to your location.
• Billing Information: Including credit/debit card details processed through secure, third-party payment processors. We do not store full payment card numbers on our servers.
• Account Credentials: Username and password if you create an account on our platform.
• Order History and Preferences: Including your food preferences, past orders, and dietary requirements you choose to share with us.
• Communications: Any messages, feedback, or reviews you send to us via email, web forms, or social media.

2.2 Automatically Collected Information (Usage Data)

When you visit our website, certain information is automatically collected by our systems. This may include:

• IP Address: Your internet protocol address, which may be used to approximate your geographic location.
• Browser Type and Version: The browser software you use to access our website.
• Operating System: The operating system running on your device.
• Pages Visited: The specific pages you navigate to on our website.
• Time and Date of Visit: The timestamp of your session and individual page visits.
• Referring URL: The web address you came from before arriving at our website.
• Time Spent on Pages: The duration of your visit to individual pages.
• Clickstream Data: The sequence of pages and links you click on during your visit.

2.3 Device Information

We may collect information about the device you use to access our website, including:

• Device type (desktop, laptop, smartphone, tablet)
• Device identifiers and hardware model
• Mobile network information
• Screen resolution and display settings
• Language settings

2.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. This data helps us improve website functionality and deliver relevant advertising. For more details, please refer to our dedicated Cookie Policy section below (Section 8).

2.5 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Third-party delivery platforms or aggregators that facilitate orders on our behalf
• Social media platforms, if you choose to link your account or log in using a social media service
• Analytics providers who supply aggregated demographic and behavioral insights
• Marketing partners who may share information about your interactions with their platforms

3. How We Use Your Information

We use the information we collect for various purposes, all in pursuit of providing you with excellent service and a personalized experience. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including delivery and pickup arrangements
• Communicate order confirmations, status updates, and delivery notifications
• Manage your account and maintain account security
• Process payments and issue refunds when applicable
• Provide customer support and respond to your inquiries or complaints

3.2 Analytics and Performance Improvement

• Analyze website traffic and user behavior to improve site navigation and functionality
• Understand which menu items and promotions are most popular
• Monitor and analyze trends, usage, and activities in connection with our services
• Conduct internal research and data analysis to develop new features and offerings
• Diagnose technical issues and ensure website security and stability

3.3 Marketing and Communications

• Send you promotional offers, newsletters, and marketing communications where you have given consent or where permitted by law
• Personalize content, advertisements, and recommendations based on your preferences and order history
• Conduct surveys and gather feedback to improve our products and services
• Notify you about changes to our menu, policies, or terms
• Retarget you with relevant advertisements across third-party platforms and networks

3.4 Legal and Compliance Purposes

• Comply with applicable federal, state, and local laws and regulations
• Enforce our Terms of Service and other agreements
• Protect the rights, property, and safety of Dewey's Pizza, our customers, and the public
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Respond to legal requests, court orders, and governmental authority demands

4. Legal Basis for Processing (Where Applicable)

Depending on the applicable law, we rely on one or more of the following legal bases to process your personal information:

• Contract Performance: Processing is necessary to fulfill our contractual obligations to you, including processing your food orders.
• Legitimate Interests: We process certain data based on our legitimate business interests, such as improving our services, preventing fraud, and conducting marketing, provided these interests are not overridden by your rights.
• Consent: Where required by law, we obtain your explicit consent before processing your personal data, such as for marketing communications or the placement of non-essential cookies.
• Legal Obligation: We may process your data to comply with applicable federal and state laws and regulations, including tax, accounting, and food safety requirements.

5. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in certain circumstances as described below.

5.1 Service Providers and Business Partners

We share information with carefully selected third-party vendors and service providers who assist us in operating our business. These include:

• Payment Processors: To securely handle payment transactions (e.g., Stripe, Square, or similar PCI-DSS compliant processors)
• Delivery Partners: Third-party delivery services that fulfill your delivery orders
• Email and SMS Platforms: Services that help us send order confirmations, marketing emails, and text message updates
• Analytics Providers: Such as Google Analytics, to help us understand website usage and improve our services
• Cloud Hosting Providers: Who store and process our website and data infrastructure
• Customer Support Tools: Platforms used to manage and respond to customer inquiries
• Advertising Networks: That help us deliver targeted advertisements on third-party websites

All service providers are required to process your data only on our instructions and in accordance with applicable privacy laws. They are prohibited from using your data for their own independent purposes.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe such disclosure is necessary to:

• Comply with a subpoena, court order, legal process, or other governmental request
• Enforce our legal rights or defend against legal claims
• Investigate potential violations of our policies
• Protect the safety, rights, and property of Dewey's Pizza, our customers, and the public
• Comply with applicable federal or state laws, including the Federal Trade Commission Act (FTC Act) and relevant consumer protection regulations

5.3 Business Transfers

In the event that Dewey's Pizza undergoes a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership and any choices you may have regarding your information.

5.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes. This type of data sharing does not constitute a disclosure of personal information.

6. Data Security

We take the security of your personal information very seriously. We have implemented a range of administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols.
• Secure Payment Processing: Payment card information is processed by PCI-DSS compliant payment processors. We do not store full card numbers on our servers.
• Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to monitor and protect our network from unauthorized access.
• Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis.
• Regular Security Audits: We conduct periodic reviews and audits of our security practices and systems.

6.2 Organizational Safeguards

• Employee training on data privacy and security best practices
• Confidentiality agreements with staff and contractors who have access to personal data
• Incident response procedures to address potential data breaches promptly

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States federal and state laws.

7.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the purposes for which it is used and the third parties with whom it is shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions (e.g., where the information is needed to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information as defined under the CCPA/CPRA.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to only what is necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive inferior service or pricing as a result of making a privacy request.

7.2 Rights Available to All Users

Regardless of your state of residence, we honor the following privacy rights to the extent practicable:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate information in your account.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements.
• Right to Data Portability: Where technically feasible, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly.
• Right to Withdraw Consent: Where we have obtained your consent to process personal information, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the information provided at the end of this policy. We will respond to verifiable requests within the timeframes required by applicable law (generally within 45 days, with a possible extension of an additional 45 days where necessary). We may need to verify your identity before processing your request.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and assist in our marketing efforts. This section provides a summary of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and store information about your preferences and past actions. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control and manage cookies in various ways. Most browsers allow you to block or delete cookies through your browser settings. However, please be aware that disabling certain cookies may affect the functionality of our website and your ability to place orders. You may also opt out of interest-based advertising through the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out tool.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

When personal information is no longer needed, we will securely delete, anonymize, or destroy it in accordance with our data retention procedures and applicable legal requirements.

10. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. We do not knowingly collect, solicit, or process personal data from anyone under the age of 13.

If you are a parent or guardian and you believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

We encourage parents and guardians to monitor their children's online activities and to enforce parental controls to prevent unauthorized use of our website by minors. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers as quickly as possible.

11. International Data Transfers

Dewey's Pizza is based in the United States and our primary data processing activities occur within the United States. However, some of our third-party service providers may operate globally and may process your personal data in countries other than the United States.

If your personal information is transferred outside of the United States, we take appropriate steps to ensure that it is protected in accordance with this Privacy Policy and applicable laws. These steps may include entering into data processing agreements with our service providers that incorporate standard contractual clauses or other legally recognized transfer mechanisms.

By using our website and providing us with your personal information, you acknowledge that your data may be processed in the United States and potentially other countries where privacy laws may differ from those in your jurisdiction.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and online services that are not operated by us. These may include links to food review platforms, social media pages, or partner delivery apps. We have no control over the content, privacy policies, or practices of these third-party sites and services.

We strongly advise you to review the privacy policy of every third-party website or service you visit. We are not responsible for the privacy practices of third-party websites, and this Privacy Policy does not apply to those sites. Clicking on a third-party link does not constitute an endorsement by Dewey's Pizza.

13. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. As a result, we do not currently respond to DNT signals. However, you may use the cookie management options described in Section 8 above to limit tracking on our website.

14. Your California Privacy Rights (Shine the Light Law)

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits California residents to request and obtain from us information regarding any disclosure of personal information to third parties for their own direct marketing purposes during the immediately preceding calendar year.

If you are a California resident and wish to make such a request, please contact us at [email protected] with "California Shine the Light Request" in the subject line. We will respond to your request within 30 days.

15. How to File a Privacy Complaint

We are committed to resolving any concerns you may have about our handling of your personal information. If you believe we have not complied with this Privacy Policy or applicable data protection laws, we encourage you to contact us first so that we may attempt to resolve the matter directly.

15.1 Contact Us Directly

Please reach out to us using the contact details below. We will acknowledge your complaint within 5 business days and endeavor to resolve it within 30 days.

15.2 File a Complaint with a Regulatory Authority

If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authorities:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws in the United States, including matters related to deceptive or unfair privacy practices. You can file a complaint at www.ftc.gov/complaint.
• California Privacy Protection Agency (CPPA): California residents may file complaints related to CCPA/CPRA violations with the California Privacy Protection Agency at cppa.ca.gov.
• State Attorney General: Residents of other states may also file complaints with their respective State Attorney General's office regarding privacy violations.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at cafe-deweys.click
• Where required by law or where changes are significant, notify you via email or a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after the effective date of any revised policy constitutes your acceptance of the updated terms.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the details below. We are committed to addressing your concerns promptly and transparently.