Frequently Asked Questions
Everything you need to know about dewey's pizza — ordering, our menu, delivery, and more. Can't find your answer? We're happy to help.
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Ordering
4 questionsPlacing an order with dewey's pizza is simple and convenient. You have several options:
- Online: Visit our Order Now page and complete the order form — we'll confirm within minutes.
- By phone: Call us directly at +1 314-856-9662 during business hours.
- Walk in: Stop by our location at 5200 Hampton Ave, St. Louis, MO 63109 and order in person.
For large group orders or special occasions, we recommend contacting us at least 24 hours in advance.
Absolutely! At deweys pizza we love making your pizza exactly the way you want it. You can customize:
- Crust style: thin & crispy, hand-tossed, or deep dish
- Sauce: classic tomato, white garlic, BBQ, or olive oil base
- Toppings: choose from 25+ premium ingredients
- Cheese: mozzarella, provolone, goat cheese, or dairy-free alternative
Simply note your preferences when ordering online or let our team know when you call.
For catering orders or large groups (10+ people), we recommend placing your order at least 48–72 hours in advance to ensure we have everything ready. For corporate events or parties of 25+, a week's notice is ideal.
Reach out via our contact page or call +1 314-856-9662 to discuss your catering needs and receive a custom quote.
Yes, you can modify or cancel your order as long as it hasn't entered the preparation stage. Please contact us as soon as possible:
- Call us at +1 314-856-9662 — the fastest method for urgent changes
- Email [email protected] for non-urgent modifications
Orders already in the oven cannot be cancelled. For our full cancellation policy, please see our Refund Policy.
Delivery
3 questionsWe deliver across a wide area of St. Louis, MO. Our current delivery zone covers most neighborhoods within a 7-mile radius of our Hampton Ave location, including:
- Hampton Hills, Lindenwood Park, Clifton Heights
- Dogtown, Tower Grove, South City
- Maplewood, Webster Groves (selected areas)
Not sure if we deliver to you? Call +1 314-856-9662 or send us a message with your zip code.
Our average delivery time is 30–45 minutes from the time your order is confirmed, depending on your location and current demand. During peak hours (Fri–Sat evenings) it may take up to 60 minutes.
We'll always give you an estimated time when you order. For real-time updates, call us at +1 314-856-9662.
Our current delivery structure is as follows:
- Minimum order: $15 for delivery
- Delivery fee: $2.99 for orders under $30
- Free delivery: on all orders $30 and above
Fees and minimums are subject to change. Check our menu page for the most current information or contact us for details.
Location & Hours
2 questionsYou'll find us at:
- Address: 5200 Hampton Ave, St. Louis, MO 63109, USA
- Monday–Friday: 9:00 AM – 10:00 PM
- Saturday–Sunday: 10:00 AM – 11:00 PM
We're conveniently located in the Hampton Hills neighborhood with ample parking available in our lot. We're also accessible by MetroBus line #11.
Our holiday hours vary. We are typically open on most public holidays with adjusted hours. However, we are closed on:
- Thanksgiving Day
- Christmas Day
- New Year's Day
For all other holidays (Memorial Day, Labor Day, July 4th, etc.) we operate with reduced hours. We recommend checking our social media pages or calling +1 314-856-9662 to confirm holiday availability.
Payments
2 questionsWe accept a wide range of payment methods for your convenience:
- Credit & Debit cards: Visa, Mastercard, American Express, Discover
- Digital wallets: Apple Pay, Google Pay, PayPal
- Cash: Accepted for in-store and delivery orders
- Gift cards: Dewey's Pizza gift cards accepted in store
All online transactions are encrypted and processed securely. We do not store card details on our servers.
Your satisfaction matters deeply to us. If there's an issue with your order, please contact us within 30 minutes of receiving your food and we'll make it right. Options may include:
- Remake of the incorrect or unsatisfactory item
- Credit toward your next order
- Partial or full refund at our team's discretion
For full details, please review our Refund Policy. Reach us at +1 314-856-9662 or [email protected].
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Our team at dewey's pizza is always happy to help. Reach out directly and we'll get back to you right away.